You will always get a professional response questions you might have either by email or by phone.

Frequently Asked Questions

1. Why should I use your service rather than other services for essay writing help?

Essay Writer.co.uk has been voted as the number one essay writing service based on several leading factors. Our team of expert writers continuously produces the highest standard of academic and custom essays.

  • Essay Writer uses a more accurate plagiarism detecting software to ensure 100% originality of the written essays.
  • Only graduates from UK universities, experienced professionals and specialists are chosen and further streamlined to be accepted as one of our writers.
  • Unlike other companies, we have invested in our own server to ensure all personal information is stored safely.
  • Our customer service team is available via phone, live chat and e-mail to help you throughout the process of your order.
  • All written essays are systematically checked by our quality control team comprising of professional academics such as retired lecturers, Ph.D. researchers and professional editors.

As one of the longest established essay writing companies in the UK, we are regularly featured in national newspapers such as the Guardian, Sunday Times and the Daily Telegraph, rest assured that you are receiving quality professional service from a reputable UK company.

2. What guarantees do you offer me when I order an essay with you?

As part of the high level of service we offer to our customers, we include a range of quality assured guarantees:

  • The essay that you order is personalised and custom written to your exact requirements. We will not resell your essay or publish it anywhere. We have a legally binding contract with all our writers to ensure they will produce only original custom written essays. If your work is found to contain plagiarism then you will receive a refund, a free rewrite and £1000.
  • We have a dedicated team of professionals consisting of Ph.D. researchers and retired lecturers working within our Quality Control team to ensure your order is completed to your exact requirements and to the standards that you require (First class, 2:1, and 2:2). We also provide a detailed analysis of your order upon request.
  • If, for any reason, you feel that your essay has not been completed to the standard you required then we will amend it for you, free of charge, within seven days upon receiving the essay.
  • We only ask for your personal information to process your order. We are very strict about protecting our customers’ confidentiality, and work inline with the UK Data Protection Act 1998, we never divulge any of your details to any third party.

To read the full extent of our guarantees, you may also browse through Our Guarantees page for more information.

3. What services do you offer?

As one of the longest established essay writing companies in the UK, we continuously build up the quality of our services over time.

Below is the list of all services we offer:

If you cannot find the service you are looking for, you may contact us for assistance and our customer support team will be happy to help you with any enquiry you may have. We have over 4,000 qualified writers on hand who can cover all academic essay writing projects.

4. What subject do you write on?

We cover over 80 subject areas from Degree and Masters Level up to Ph.D. level. If you cannot find the subject area you are looking for on the order form, you can write the name of your required subject area in the Other Subjects box provided. An e-mail confirming your order will be sent to you shortly after you have filled in the online form.

5. I have already written my essay, can you improve it?

We also do essay improvement and polishing, to assist you in achieving a higher grade for your written work. Just send your specific requirements, and our experts will improve the work accordingly.

6. Will you use the work again after I receive it?

Every academic essay that we complete is individually commissioned for you and is never resold. We do not pass your work to any third party. All work will be deleted from our database once the project has been completed.

7. How can I be sure that the work I received is original?

We have invested £30,000 to produce our own scanning software where every piece of custom essay will be checked for plagiarism before it is delivered to you. We also have a dedicated Quality Control team to ensure your essay is 100% original.

8. How do I place an order?

To order an essay, you simply need to click on the Order Now tab on the top menu bar and fill in the necessary requirements on the order form. Once you have submitted the order, you will automatically receive a confirmation e-mail stating all of your order details, your essay order reference number and other important information.

9. What can I ask for in my order?

You can select various options on the essay order form, including the title, length, and other special requirements for the writer to write the essay such as referencing requirement. You can also upload any additional attachments you might have on the essay order form.

10. How do I pay and when?

We have provided an easy online payment solution. You can use a variety of payment methods including debit cards (Switch, Maestro, Solo) or credit cards (Master Card, Visa). You only pay for your order after an e-mail is sent to you confirming that we have a writer assigned to complete your essay.

11. How long will it take to confirm that you have a researcher available to complete my order?

In most cases, you will receive an e-mail from us the same day you made the order, to inform you that we have secured a writer for you.

12. How will I know that you have received my payment?

If you made the payment online, you will receive a confirmation e-mail from Essaywriter.co.uk informing you that your payment has been received. If you pay by other methods such as bank transfer, Essay Writer will then send you an e-mail confirming your payment once it has been received.

13. Do you offer any other payment methods?

For other payment options besides online payment, we can also arrange a transfer of your payment to our business bank account if you do not have a debit or credit card. Please contact our office on
0113 8156200 for assistant.

14. When and how will my work be delivered?

Your completed essay will be delivered to you via e-mail on the required due date. In most cases, it will arrive between 6PM-9PM. However, during busy periods, your essay may arrive to you anytime before midnight.

15. Can you write model answers for individual sections of part of my pieces?

Yes, we do complete model answers regularly. However as it does not normally have a specified word length, you will need to send the requirements to us by email for us to provide you with an accurate price quote.

16. Do I need to reference you in my work?

This is your choice and responsibility. Essay Writer will not be held liable for your choice of action with regards to the written essay you purchased from us. If you are studying, you need to refer to the guidelines set out by your university to make sure that such an act is permissible.

17. Is your service fully confidential?

We require no further information from you except your contact name, e-mail address, valid contact number and for all new customers we may require some form of ID verification. We do not disclose any information about you to any third party. All our transactions are dealt with the strictest confidentiality.

18. After I place the order how can I be assured that I will receive my work?

Whenever you need to contact us for your immediate concerns, you can do so via phone, live chat or e-mail.
We take pride in the level of service that we offer. Most of our clients are repeat customers; we have had many interviews with reputable newspapers such as The Guardian, The Times, Telegraph as well as radio interview with the BBC.

19. What if when I receive my research essay it is not to the standard that I ordered?

We have a high quality research writing team, a quality control team and an accurate plagiarism detecting software to ensure that your work will achieve the exact standard that you require. If your order did not meet the standard you ordered, we will amend your essay for free as long as the amendment request is made within seven days upon receiving your essay.

20. Do you offer refunds after I have paid for my order?

We do not normally give any refund as the nature of the product we offer is non tangible; it’s a customised material which is of no use to anybody else. We only give refunds if the work delivered to you does not match your original requirements and our team is unable to amend it.

21. Is your service legal?

Yes our service is 100% legal. We provide a custom research writing service for all types of clientele. The majority of our customers use our service time and time again and we are very pleased to be able to offer the necessary academic research support that is required.

22. How can I use my essay that I order from you?

We create custom essays for your research purposes only as a study aid. Our work is not intended to be passed off as your own as this constitutes plagiarism which we strictly do not support.

23. How do you know that I won't pass off your work as my own?

The work we produce is for research purposes only. We do not have the ability to detect how you use the work; our work is not intended to be passed off as your own, as this constitutes plagiarism which we do not support.

24. How can I contact you?

At Essaywriter.co.uk, it is our pleasure to be able to assist you. Our customer support team is available by telephone, live chat and e-mail from 9AM-9PM during weekdays, 10AM-6PM on Saturdays and from 10am-5pm on Sundays.

25. Can I visit your office?

As we are an online essay writing company and our customer base is nationwide, we generally do not accept visits from customers mainly because all correspondence can be easily dealt with via e-mail or telephone.

We can only take appointments in regards to media interviews. Please call our office to make an appointment.


Thank you for taking the time to read through our FAQs. If you have any further questions that are not covered here, you may contact us for additional information.