Essaywriter guarantees to the customer that all essays will be delivered to them
on or before the agreed deadline; otherwise, they will be entitled to have their
payment back in full.
The customer agrees that the essay will be delivered to them via email on or before
midnight on the due date. If the deadline falls on a non-working day including but
not limited to Sundays, Christmas Eve, Christmas Day, Boxing Day, New Year's and
New Year's Day, the work will be delivered the next working day. It is the discretion
of Essay Writer to deliver an order on a non-working day
The customer agrees that this guarantee does not apply in circumstances where Essay
Writer can show evidence that the work was indeed returned to them on time. Further,
Essay Writer will not be held liable where any lateness of the work was due to technical
faults or issues relating to ISPs and Email providers.
If the customer does not receive their completed work on the due date, then the
customer agrees to contact Essay Writer the next working day by telephone and email
so that a member of staff can assist the customer in working together to help the
customer receive their work. If the customer does not contact Essay Writer the next
working day then they will not be entitled to have a refund. Additionally if Essay
Writer is able to demonstrate that they did attempt to send the completed work to
the customer then the customer has no rights to any recourse of funds against Essay
In cases where the customer extends or provides a new deadline and it is met by
the writer, the full money back guarantee does not apply.
Where the customer agreed to receive the work in parts, the On Time Delivery Guarantee
applies to the final deadline of the order only.
The customer agrees to send all files as well as relevant information for the completion
of their work before the writer starts the work. Essay Writer will not be held liable
for any delays caused by late receipt of files and additional information. In this
case, the On Time Delivery Guarantee is not applicable.
Essay Writer will have no obligation in relation to the On Time Guarantee where
a delay has been caused by the customer failing to pay an outstanding balance on
the agreed dates.
If the Customer decides to wait longer to contact Essay Writer of non-delivery,
they agree that they do so at their own risk and that Essay Writer will not be held
responsible for any delay to the Customer. If requested, Essay Writer will provide
proof that the essay was completed by the expert on time and uploaded, or that the
essay was available to the customer on time, or proof that technical difficulties
prevented the essay being delivered on time. If Essay Writer is able to prove at
least one of these then the customer will not be entitled to any refund or discount;
otherwise if Essay Writer cannot prove at least one of the circumstances occurred
the customer will be entitled to a full refund and their work for free. The customer
agrees that they cannot seek any other recourse to a refund for delivery problems.
Should an order result to a full refund, Essay Writer considers the transaction
cancelled; the contract with the customer becomes null and void. The writer will
then retain the copyright of the work and have the right to publish the piece as
a sample of their own work or sell it to a third party company.