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Frequently Asked Questions

1. Why should I use your service rather than other services for essay writing help?

Essay has been voted as the number one essay writing service based on several leading factors. Our team of expert writers continuously produces the highest standard of academic and custom essays.

  • Essay Writer uses a more accurate plagiarism detecting software to ensure 100% originality of the written essays.
  • Only graduates from UK universities, experienced professionals and specialists are chosen and further streamlined to be accepted as one of our writers.
  • Unlike other companies, we have invested in our own server to ensure all personal information is stored safely.
  • Our customer service team is available via phone, live chat and e-mail to help you throughout the process of your order.
  • All written essays are systematically checked by our quality control team comprising of professional academics such as retired lecturers, Ph.D. researchers and professional editors.

As one of the longest established essay writing companies in the UK, we are regularly featured in national newspapers such as the Guardian, Sunday Times and the Daily Telegraph, rest assured that you are receiving quality professional service from a reputable UK company.

2. What guarantees do you offer me when I order an essay with you?

As part of the high level of service we offer to our customers, we include a range of quality assured guarantees:

  • The essay that you order is personalised and custom written to your exact requirements. We will not resell your essay or publish it anywhere. We have a legally binding contract with all our writers to ensure they will produce only original custom written essays. If your work is found to contain plagiarism then you will receive a refund, a free rewrite and £1000.
  • We have a dedicated team of professionals consisting of Ph.D. researchers and retired lecturers working within our Quality Control team to ensure your order is completed to your exact requirements and to the standards that you require (First class, 2:1, and 2:2). We also provide a detailed analysis of your order upon request.
  • If, for any reason, you feel that your essay has not been completed to the standard you required then we will amend it for you, free of charge, within seven days upon receiving the essay.
  • Our customer service team is available via phone, live chat and e-mail to help you throughout the process of your order.
  • We only ask for your personal information to process your order. We are very strict about protecting our customers’ confidentiality, and work inline with the UK Data Protection Act 1998, we never divulge any of your details to any third party.

To read the full extent of our guarantees, you may also browse through Our Guarantees page for more information.

3. What services do you offer?

As one of the longest established essay writing companies in the UK, we continuously build up the quality of our services over time.

Below is the list of all services we offer:

If you cannot find the service you are looking for, you may contact us for assistance and our customer support team will be happy to help you with any enquiry you may have. We have over 4,000 qualified writers on hand who can cover all academic essay writing projects.

4. What subject do you write on?

We cover over 80 subject areas from Degree and Masters Level up to Ph.D. level. If you cannot find the subject area you are looking for on the order form, you can write the name of your required subject area in the Other Subjects box provided. An e-mail confirming your order will be sent to you shortly after you have filled in the online form.

5. I have already written my essay, can you improve it?

We also do essay improvement and polishing, to assist you in achieving a higher grade for your written work. Just send your specific requirements, and our experts will improve the work accordingly.

6. Will you use the work again after I receive it?

Every academic essay that we complete is individually commissioned for you and is never resold. We also certainly do not pass your work to any third party.

7. How can I be sure that the work I received is original?

We have invested £30,000 to produce our own scanning software where every piece of custom essay will be checked for plagiarism before it is delivered to you. We also have a dedicated Quality Control team to ensure your essay is 100% original.

8. How do I place an order?

There are two ways to place an order.

Firstly, you simply need to click on the Order Now tab on the top menu bar and fill in the necessary requirements on the order form. Secondly, you can log in to your personal Essay Writer account , click on My Orders and then click on 'New Order' at the top of the page.

Once you have submitted the order, you will automatically receive a confirmation email stating all of your order details, your essay order reference number and other important information.

9. What can I ask for in my order?

You can select various options on the essay order form, including the title, length, and other special requirements for the writer to write the essay such as referencing requirement. You can also upload any additional attachments you might have on the essay order form.

10. How do I pay and when?

We have provided an easy online payment solution. You can use a variety of payment methods including debit (Visa Debit, MasterCard Debit, Maestro) and credit cards (MasterCard, Visa). You will only be requested to pay after we have assigned a qualified writer to complete your essay. You can utilize the secure payment link found on the payment email. Alternatively, you can log in to your Essay Writer account, go to the Payments section, and click on the order you would like to pay for.

11. How long will it take to confirm that you have a researcher available to complete my order?

In most cases, we are able to secure a writer within the same day the order was placed. Once we assign a writer to your order, you will receive a confirmation email and your order’s status in your Essay Writer account will also reflect this update.

12. How will I know that you have received my payment?

You will receive a confirmation email from Essay Writer once payment has been received. This confirmation email will also state your order’s delivery date in accordance with the delivery period you have selected on the Order Form. In addition to the confirmation email, your Essay Writer account will also reflect the payment you have made and your order status would be updated as well.

13. Do you offer any other payment methods?

We only accept payments via Debit or Credit card at this time.

14. When and how will my work be delivered?

On your order's delivery date, you will receive a notification email informing you that your order is now available for download in your Essay Writer account. We are normally able to have orders delivered to our customers' accounts between 10PM and 7pm, however, during busy periods this may take up to any time before midnight.

15. Can you write model answers for individual sections of part of my pieces?

Yes, we do complete model answers regularly. However as it does not normally have a specified word length, you will need to send the requirements to us by email for us to provide you with an accurate price quote.

16. Do I need to reference you in my work?

This is your choice and responsibility. Essay Writer will not be held liable for your choice of action with regards to the written essay you purchased from us. If you are studying, you need to refer to the guidelines set out by your university to make sure that such an act is permissible.

17. Is your service fully confidential?

We require no further information from you except your contact name, e-mail address, valid contact number and for all new customers we may require some form of ID verification. We do not disclose any information about you to any third party. All our transactions are dealt with the strictest confidentiality.

18. After I place the order how can I be assured that I will receive my work?

We take pride in the level of service that we offer. Essay Writer has served well over 30,000 satisfied customers since 2001 and we always strive to offer a transparent, high-quality service.

Your order will be delivered to you by the delivery date indicated in the payment confirmation email. Whenever you need to contact us for any immediate concerns, you can do so via telephone, email or the Support Central link in your Essay Writer account.

19. What if when I receive my research essay it is not to the standard that I ordered?

We have a high quality research writing team, a quality control team and an accurate plagiarism detecting software to ensure that your work will achieve the exact standard that you require. If your order did not meet the standard you ordered, we will amend your essay for free as long as the amendment request is made within seven days upon receiving your essay. The amendment form is available in your Essay Writer account.

20. Do you offer refunds after I have paid for my order?

We do not normally give any refund as the nature of the product we offer is non tangible; it’s a customised material which is of no use to anybody else. We only give refunds if the work delivered to you does not match your original requirements and our team is unable to amend it.

21. Is your service legal?

Yes our service is 100% legal. We provide a custom research writing service for all types of clientele. The majority of our customers use our service time and time again and we are very pleased to be able to offer the necessary academic research support that is required.

22. How can I use my essay that I order from you?

We create custom essays for your research purposes only as a study aid. Our work is not intended to be passed off as your own as this constitutes plagiarism which we strictly do not support.

23. How can I contact you?

At, it is our pleasure to be able to assist you. Our customer support team is available by telephone and email from Monday - Sunday: 10AM to 7PM. If you are an existing customer, then please log in to your Essay Writer account, click on Support Central and fill out the form so we can prioritise your enquiries.

24. Can I visit your office?

As we are an online based essay writing company and our customer base is global, we do not accept visits from customers mainly because all correspondence can be easily dealt with via e-mail or telephone, this also helps us to keep our costs and prices lower to our customers.

Thank you for taking the time to read through our FAQs. If you have any further questions that are not covered here, you may contact us for additional information.

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