- In today’s business environment the manager has many tools...
In today’s business environment the manager has many tools including technology for quicker communication and for more information. Analyse whether this enables the manger to make better or even perfect decisions. Explain why perfect decisions making is so difficult to achieve giving reasons for your choice. Illustrate your essay with specific examples.
The intent of this essay is to understand the role and
relationship of communication in the decision making process as a
manager. My concern with the 'relationship' is specific to the
changes and development that have taken place in the business
environment and the technological changes that have taken place.
The aim is to look at the different forms of communication that are
used and the reasons of 'perfect' decision making being a difficult
The late 1970's was the period of the 'Cultural Turn' associated
with the growth of trans-national corporations. There was a
significant change in the work environment and the opportunities
available. It could be seen as a result of the contemporary
conception of the network economy, 'A new economy …on a worldwide
scale. I call it informational, global, and networked. It is
informational because…fundamentally depend upon their capacity to
generate process and apply efficiently knowledge - based
information. It is global because the core activities of
production, consumption and circulation, as well as their
components (capital, labor, raw-materials, management, information,
technology, markets) are organised on a global scale…' (Castells,
2000:77). It has been argued that, the world was no longer about
'nations and states' but an interconnected 'network society'. It
was an 'intensive and extensive' period of Globalisation where the
whole world was based around a common set of economic rules- based
on competitiveness and productivity, innovation and
The team in turn needs to realize that, 'accepting membership on
a team implies acceptance of certain standards of ethical
behaviour. One of the most basic of these standards is to put the
good of the team ahead of personal gain. Team members should set
aside private agendas in their team actions and avoid advocating
positions that might benefit them personally but that would not be
best for the team. Team members also have an ethical responsibility
to respect the integrity and emotional needs of one another.
Everyone's idea should be treated with respect and no action should
be taken that result in a loss of self esteem for a member.
Finally, each member has an ethical responsibility to promote the
team's welfare- by contributing his or her best efforts to the
team's mission and by refraining from destructive gossip,
domination of meetings, and other counterproductive actions'
(Ober& Quiring, 60-61:1992). Therefore I would like to conclude
by saying that, it is the manager's responsibility to make
decisions however, the answer to a perfect decision lies in the
hands of the team. It is working as a team that makes the use of
different communication tools a success.