- Quality Techniques
The board of a high volume manufacturing organization has hired
a quality expert to improve their performance and market position.
A report has been prepared recommending tools and approaches to be
applied to the manufacturing process. The report includes
significant impacts that could generate business benefits, the type
of expected business impacts, mechanism by which the business
impacts would be generated, and the supporting factors necessary to
maximise the results.
A review of customer requirements and customer satisfaction has
been made. Availability of a wide variety of choices to the
customer has made it imperative for organisations to be customer
focussed, and deploy all possible techniques and tools to satisfy
customer requirements. Also, deploying quality management
techniques has proved to be of economic benefit to organisations.
Techniques for improving quality include QFD (quality, reliability
and maintainability) for various stages of the product development
cycle. Specific tools such as SPC could be deployed to ensure that
processes are under control. Processes capabilities should be
measured to ensure reliability and maintainability. Recommendations
include development of a cross functional team for QFD, and initial
training for select individuals for developing competency. Trained
individuals would train the rest of the team. Specific programs for
QFD, SPC and measurement of process capabilities have been
recommended. Communication and education of line workers are
essential elements of program implementation. Training and
education of line workers has been recommended. Management must be
kept informed of program initiatives and results accomplished. This
will enable successful execution and integration of the overall
quality management program, as continued support from the
management is vital for long term success.